Trusted by teams who sell & support online
Turn Every Conversation Into Growth — Before Customers Walk Away
Uncover ghosted resolutions, silent churn, and hidden friction buried in your chats, emails, and tickets — automatically. No manual review.
Every silent dropout is lost revenue you never saw coming.
Chat, Email & Ticket analyzed in seconds with instant coaching.
Why Advancelytics Matters
Go beyond surveys. Turn real‑time conversations into actions that prevent churn and drive growth.
Centralize Signals
Unify chat, email, and ticket feedback across channels.
Detect Friction Early
Spot silent dropouts, ghosted resolutions, and churn precursors.
Prove ROI
Track initiative outcomes and revenue impact in one view.
Teams report a 28% drop in churn within 90 days.
Plug Into Your Stack
Works with your existing tools. Open API for anything else.
Surveys Show Half the Story — Silent Signals Tell the Rest
Forms capture what customers say. Advancelytics reveals what they mean — the dropouts, ghosted replies, and silent churn your forms miss.
Before: Surveys‑Only View
Limited signal- Unknown mid‑chat dropouts
- Ghosted resolutions go unnoticed
- Manual QA hours to find issues
- Escalations missed or late
After: With Advancelytics
Full signal- −35% ghosted resolutionsvia confirmation nudges
- +19% proactive saveswith early risk detection
- 28% lower churnwithin 90 days
- Auto‑escalation cues & agent coaching in‑flow
How Advancelytics Works
Connect once. After each chat, email, or ticket closes, Advancelytics analyzes it in seconds and shows reps scores, highlights, and next‑best actions — automatically.
Connect
Link chats, emails, and tickets in minutes.
Detect
AI finds silent churn, ghost closures, and friction patterns.
Act
Coach agents, brief leaders, and trigger retention plays.
9 Metrics That Define Conversation Success
Each interaction is scored in real‑time to power coaching, automation, and loyalty growth.
Names are fictional and for demo only.
Metrics Overview
Read the Live 9‑Metric Report →First Response Speed
Time to first helpful reply.
Issue Resolution Rate
Was the core issue solved?
Proactive Assistance
Did we anticipate next steps?
Empathy & Tone
Did we match the customer’s sentiment?
Clarity of Communication
Crisp, unambiguous answers.
Resolution Confirmation
Did we confirm it’s truly fixed?
Ghost Resolution Detection
Closed without customer confirmation.
Silent Dropout Rate
Customer stopped replying mid‑flow.
Escalation Need Detection
Did the agent flag urgent cases?
Prefer depth? Download the framework PDF.
Real Outcomes. Real Growth.
Challenge
High mid‑chat dropouts; unclear confirmations
Result
28% reduction in silent churn in 90 days
Challenge
Inconsistent agent closes
Result
35% improvement in resolution confirmation consistency
Challenge
Missed escalation cues
Result
19% boost in proactive saves with nudges
What Customers Say
“We used to spend hours manually reviewing chats. Now, Advancelytics gives us clarity in minutes. The skill matrix and agent scoring helped us reduce response inconsistencies by 35% in one quarter.”
“Silent dropouts were invisible in our dashboards. The live 9‑metric scoring flagged risks we never saw and cut preventable churn by 28%.”
“Proactive prompts stopped ghost closures. Coaching in‑flow improved confirmation rates across the team within weeks.”
Let Your Conversations Speak. We’ll Do the Rest.
Start analyzing chats, emails, and tickets in minutes. No heavy setup.
Frequently Asked Questions
Is my data secure?
Yes. Data is encrypted in transit and at rest. Role‑based access controls ensure only the right people can access it.
How long does setup take?
Most teams connect chat, email, and tickets in under 30 minutes.
What integrations do you support?
Crisp, Intercom, and Zendesk today. HubSpot, Slack, and GA4 are coming soon. Our Open API covers the rest.
How is this different from dashboards?
We detect silent churn signals and coach agents in‑flow. It’s not just reporting — it’s action.